Explain with an example how SAP can be used to measure an ...

[cdr_15]

Explain with an example how SAP can be used to measure an organization's objectives.
 
  What will be an ideal response?

Question 2

Proactive live chats on websites in the customer support context offer considerable savings.
 
  Indicate whether the statement is true or false

[chreslie]

Answer to Question 1

Suppose an organization decides to reduce the number of cancelled sales and achieve faster customer response. The number of cancelled sales is measured by the percentage of sales that were cancelled. A cancelled sale was one that was made but subsequently disapproved.
Faster customer response is measured by the time from sales order agreement to the arrival of ordered products. A second measure for customer response is percentage of sales of first-year products. If this percentage is higher, it means that the organization's new products have incorporated feedback from customers.

Answer to Question 2

TRUE

[cdr_15]

Wow, this really help

[Zebsrer]

Thanks for the timely response, appreciate it