Author Question: Explain with an example how SAP can be used to measure an organization's objectives. What will be ... (Read 28 times)

cdr_15 · **on:** Jul 7, 2018

Explain with an example how SAP can be used to measure an organization's objectives.

What will be an ideal response?

Question 2

Proactive live chats on websites in the customer support context offer considerable savings.

Indicate whether the statement is true or false

chreslie · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

Suppose an organization decides to reduce the number of cancelled sales and achieve faster customer response. The number of cancelled sales is measured by the percentage of sales that were cancelled. A cancelled sale was one that was made but subsequently disapproved.
Faster customer response is measured by the time from sales order agreement to the arrival of ordered products. A second measure for customer response is percentage of sales of first-year products. If this percentage is higher, it means that the organization's new products have incorporated feedback from customers.

Answer to Question 2

TRUE