Administering a questionnaire on paper is one way to reach ...

[kfurse]

Administering a questionnaire on paper is one way to reach current users with minimal duplication costs.
 
  Indicate whether the statement is true or false

Question 2

CRM began in response to a changing market environment as mass marketing gave way to focused segment marketing and finally, target marketing to a(n):
 
  A) focus group.
  B) core customers.
  C) niche player.
  D) individual.

[EAN94]

Answer to Question 1

FALSE

Answer to Question 2

D

[kfurse]

Excellent

[juliaf]

Thanks for the timely response, appreciate it