Author Question: An important attribute of a good SLA is: A) cost. B) completeness. C) metrics. ... (Read 28 times)

BRWH · **on:** Jul 7, 2018

An important attribute of a good SLA is:

A)

cost.
B)

completeness.
C)

metrics.
D)

All of the above

Question 2

Distinguish between three types of strategic uses of IT in business.

What will be an ideal response?

prumorgan · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

B

Answer to Question 2

1. Working inward Business-to-employee. These types of uses include end-user computing and process reengineering.
2. Working outward Business-to-customer. These types of uses include systems to enhance customer relationships and gain competitive advantage.
3. Working across Business-to-business. These types include linking suppliers, customers and other parties to the value chain.