Answer to Question 1
A
Answer to Question 2
Wave 1: Reducing Costs Achieve clerical and administrative savings by automating manual processes
Wave 2: Leveraging investments Effective use of corporate assets to increase profitability
Wave 3: Enhancing products and services Shift use of IT to produce revenue by gaining strategic advantage or by creating entirely new businesses.
Wave 4: Enhancing executive decision making Create real-time business management systems.
Wave 5: Reaching the customer Restructure the industry by creating new businesses using the Internet, e-commerce and wireless technologies.
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