Author Question: A characteristic that describes customer loyalty to a site that eventually results in higher revenue ... (Read 43 times)

jayhills49 · **on:** Jul 7, 2018

A characteristic that describes customer loyalty to a site that eventually results in higher revenue best defines

A) retention.
B) acquisition.
C) stickiness.
D) attachment.

Question 2

Using modeling for decision support can currently achieve all of the following EXCEPT

A) enhance the decision making process.
B) enable organizations to see likely results of their decisions.
C) replace strategy formulation at top levels of the organization.
D) reduce the costs of providing services to customers.