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Author Question: Inputs to speech analytics include all of the following EXCEPT A) written transcripts of calls to ... (Read 18 times)

segrsyd

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on: Jul 7, 2018
Inputs to speech analytics include all of the following EXCEPT
 
  A) written transcripts of calls to service centers.
  B) recorded conversations of customer call-ins.
  C) live customer interactions with service representatives.
  D) videos of customer focus groups.

Question 2

The term Big Data is relative as it depends on the size of the using organization.
 
  Indicate whether the statement is true or false


6ana001

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Reply #1 on: Jul 7, 2018
Answer to Question 1

A

Answer to Question 2

TRUE


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