Inputs to speech analytics include all of the following EXCEPT ...

[segrsyd]

Inputs to speech analytics include all of the following EXCEPT
 
  A) written transcripts of calls to service centers.
  B) recorded conversations of customer call-ins.
  C) live customer interactions with service representatives.
  D) videos of customer focus groups.

Question 2

The term Big Data is relative as it depends on the size of the using organization.
 
  Indicate whether the statement is true or false

[6ana001]

Answer to Question 1

A

Answer to Question 2

TRUE