Author Question: A conflict management technique where both sides work together to develop an optimal outcome is ... (Read 29 times)

Lisaclaire · **on:** Jul 7, 2018

A conflict management technique where both sides work together to develop an optimal outcome is called:

a. avoiding. c. confronting.
b. competing. d. collaborating.

Question 2

The two biggest problems in health care today are related to:

a. centralized patient data and flow of information.
b. patient safety and soaring health care costs.
c. physician/patient conflicts and consumer groups.
d. clinical expertise and conflict management skills.

iceage · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

D
Collaborating is when both sides work together to develop an optimal outcome. Avoiding is ignoring
the conflict. Competing is when two or three sides are forced to compete, and it produces a winner.
Confronting is an obvious movement to stop conflict at the very start.

Answer to Question 2

B
The two biggest problems in health care today are related to patient safety and soaring costs.