Answer to Question 1
C
In compromising each side gives up something and in turn gains something. Disadvantages to this conflict resolution management technique are a possible return to the conflict if what was given up becomes more important than the initial goal. In collaborating, the disadvantage is that it takes a lot of time and requires commitment to success. The disadvantage of confronting is that it may leave an impression that conflict is not tolerated and may make something big out of nothing. In competing, the disadvantage is that it produces a loser and causes anger and resentment on the losing sides.
Answer to Question 2
C
The rational-empirical strategy for change uses knowledge as a power base. Once workers understand the organizational need for change or understand the meaning of the change to them as individuals and the organization as a whole, they will change. Power-coercive strategy uses authority and threat of job loss to gain compliance with change. The normative-reeducative strategy uses social orientation to support change. Systems thinking is part of Senge's learning organization theory.
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