Your unit has just introduced a new system for electronic health ...

[kfurse]

Your unit has just introduced a new system for electronic health records (EHR). Each of the staff members must be taught how to use the system. A strategy for change that focuses on teaching workers new technology is which of the following?
 
  a. Providing information c. Power coercive
  b. Training d. Normative reeducative

Question 2

_________ includes motivating, inspiring, and empowering people to pursue change and overcome barriers by coaching and role modelling.
 
  a. Management
  b. Administration
  c. Leadership
  d. frontline staff

[izzat]

Answer to Question 1

B
Training focuses on teaching workers new technology. Providing information focuses on what the
change will mean to the individual. The power-coercive strategy uses authority and threat of job loss to
gain compliance with change. The normative-reeducative strategy uses social orientation and the need
to have satisfactory relationships in the workplace.

Answer to Question 2

c

a. Incorrect: See Table 2.1 (p. 37 ) in your textbook for a list of leadership functions.
b. Incorrect: See Table 2.1 (p. 37 ) in your textbook for a list of leadership functions.
c. Correct: See Table 2.1 (p. 37 ) in your textbook for a list of leadership functions.
d. Incorrect: See Table 2.1 (p. 37 ) in your textbook for a list of leadership functions.