Patterns of communication where assertiveness and confrontation ...

[bobbie]

Patterns of communication where assertiveness and confrontation are the norm will create a relationship of:
 
  a. congruity.
  b. trust.
  c. listening.
  d. separation.

Question 2

The primary hospital _____ is the care that is delivered by nursing staff.
 
  a. product
  b. price
  c. place
  d. promotion

[Ksh22]

Answer to Question 1

D
As one moves to communicate with patterns of interaction that include assertiveness, confronta-tion, and conflict, perceptions will increasingly differ and ultimately end the relationship in se-paration.

Answer to Question 2

A
The primary hospital product is the care delivered by nurses. A product is the basis of any busi-ness and is the focus of exchange between the provider and customer.

[bobbie]

Excellent

[nyrave]

Gracias!