During orientation a newly employed nurse asks the human ...

[sarasara]

During orientation a newly employed nurse asks the human resources manager the reporting process of reporting threats in the organization. The human resources manager states, You should call 911.
 
   What is inappropriate regarding the managers response? 1. The organization should have a policy for employees regarding reporting potential threats.
  2. The employee should have been told to call security.
  3. The human resources manager did not give an accurate response to the question.
  4. The manager should review the phone system with the employees.

Question 2

A manager is following up on an employees injuries. The manager has contacted human resources to initiate the process of workers compensation. Which action would be appropriate by the manager?
 
  1. Contact the employees physician and inform the physician of the injuries.
  2. Follow up with human resources regarding scheduling staff to cover the employees absences.
  3. Follow up with the employee to express concern and answer any questions regarding the situation.
  4. Follow up with the workers compensation nurse.

[1_Step_At_ATime]

Answer to Question 1

1
Explanation: 1. The human resources manager, or another staff member, should orient all employees
regarding the organizations policy on how to manage violent incidents. The manager may
have given an appropriate response, but telling the employee to call 911 should have been
presented within the context of that being the organizations policy. This would not be the
appropriate time to discuss the phone system.

Answer to Question 2

3
Explanation: 1. It would be inappropriate to contact the employees physician and/or the workers
compensation nurse; this would violate the employees right to confidentiality.
Human resources is not responsible for covering staff absences. The manager should contact
the injured employee at home to express concern for his or her well-being and follow up with
any questions the employee may have.