An emergency department (ED) manager is disciplining a nurse with ...

[audragclark]

An emergency department (ED) manager is disciplining a nurse with a history of multiple client and staff complaints. The last disciplinary action was a verbal warning.
 
  Which action would be the progressive method in addressing disciplinary issues? 1. A written warning
  2. A counseling session
  3. Another verbal warning
  4. Termination

Question 2

An ICU manager has had 50 percent turnover in the staff within the past 6 months. The manager has struggled to provide proper training.
 
  The director of this unit has informed the manager it is the managers responsibility to train staff and address issues. The manager must discipline a nurse regarding her performance within the past 2 weeks. The manager is hesitant to discipline the nurse because the: 1. Nurse is constantly complaining about the work environment.
  2. Nursing staff is a cohesive group and might retaliate.
  3. Manager does not feel comfortable with confrontation.
  4. Manager does not have support from his superiors.

[Joy Chen]

Answer to Question 1

1
Explanation: 1. The next step in progressive discipline would be a written warning. Counseling and verbal
warnings have already been conducted. Termination may be too severe and does not follow
the progressive discipline process.

Answer to Question 2

4
Explanation: 1. The director of the unit has stated that it is the managers responsibility to handle issues and
provide training, and has not offered support. The constant complaining and the fact that the
nurses are a cohesive group are issues that most managers must deal with on a day-to-day
basis. Managers may not feel comfortable with confrontation, but this is their job.

[audragclark]

Excellent

[bulacsom]

TYSM