An anonymous note left in the hospital's suggestion box read, ...

[khang]

An anonymous note left in the hospital's suggestion box read, There are many errors made with patient care, but the nurses are afraid to tell anyone. What can the hospital leadership do with this information?
 
  1. Nothing, since it was anonymous.
  2. Take the information seriously and begin a focus group to analyze reasons why the staff do not report errors.
  3. Call the nurse managers together and tell them to find out which one of the staff nurses wrote the note.
  4. Write an open letter to the staff reinforcing the disciplinary processes for anyone who violates patient care procedures.

Question 2

The results of a patient discharge questionnaire reveal that the hospital is not easy to navigate and is not physically comfortable for visitors. What should be done to address these findings?
 
  1. Appoint a committee to review the questionnaire.
  2. Contact a local furniture company to change the chairs in the waiting room.
  3. Create a multidisciplinary committee to analyze the navigation of the hospital, looking for comfort characteristics.
  4. Nothing. Since these patients are no longer in the hospital, the information is not helpful.

[6ana001]

Answer to Question 1

2
Explanation: 1. The leadership cannot just ignore this note since it is a safety issue.
2. This is the best plan of use for this information.
3. This option may indicate that the hospital has a policy of blaming and threatening.
4. This option may indicate that the hospital has a policy of blaming and threatening.

Answer to Question 2

3
Explanation: 1. Simply studying the questionnaire is not helpful.
2. Changing furniture only addresses the comfort in that area and does not address navigation issues.
3. This committee should take a critical look at the hospital as a whole from the perspective of someone who is an occasional visitor.
4. Information from discharged patients is very helpful and should not be discounted.