Author Question: The hospital would like to decrease the amount of medication errors made secondary to transcription ... (Read 46 times)

Anajune7 · **on:** Jul 8, 2018

The hospital would like to decrease the amount of medication errors made secondary to transcription errors.

In order to accomplish this, it is hoped that all physicians will be trained in the use of computerized physician orders by the end of the fiscal year. This is an example of which stage of Lewin's model of change? 1. Refreezing
2. Unfreezing
3. Moving
4. Working

Question 2

Management has called a meeting to discuss the increase in negative patient satisfaction surveys. Which stage of Lewin's model of change does this represent?

1. Moving
2. Refreezing
3. Unfreezing
4. Working

kkenney · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

3
Explanation: 1. The refreezing stage is the implementing step in the model where change becomes a part of the work environment and its processes.
2. The unfreezing stage is the first step in Lewin's model of change and includes recognition of a problem.
3. This is an example of the moving stage, because the hospital has developed a goal and outcomes to help resolve the problem.
4. Working is not one of the stages of the model.

Answer to Question 2

3
Explanation: 1. The moving stage is the planning phase of the model and focuses on the development of goals and outcomes.
2. The refreezing stage is the implementing step in the model where change becomes a part of the work environment and its processes.
3. The unfreezing stage is the first step in Lewin's model of change and includes recognition of a problem.
4. Working is not a stage of Lewin's model.