Patient satisfaction surveys may provide information on the ...

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Patient satisfaction surveys may provide information on the clinical performance of the unit as well as the institution. Which areas are included for data collection? (Select all that apply.)
 
  a. Accessibility of services
  b. Number of staff per shift
  c. Communication
  d. Quality of care
  e. Recognition of physician in community
  f. Continuity

Question 2

Which are benefits to the organization are acquired from greater patient satisfaction?
 
  a. Higher employee satisfaction
  b. Lower acuity
  c. Higher employee benefits
  d. Fewer call lights to answer

[amandanbreshears]

Answer to Question 1

ANS: A, C, D, F
Patient satisfaction surveys report data on the areas in options A, C, D, and F. Options B and E are not asked on the survey.

Answer to Question 2

ANS: A
When there is a clinical environment that provides high patient satisfaction, it is usually a reflec-tion of the employee attitudes. The others are not a benefit of patient satisfaction.

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Thank you

[amandanbreshears]

No problemo