Author Question: A year after the organization has completed a merger, patient surveys show that patient satisfaction ... (Read 92 times)

vicotolentino · **on:** Jul 8, 2018

A year after the organization has completed a merger, patient surveys show that patient satisfaction has increased by 50. The organization attributes this change to the hiring of a case manager. This organization is said to be:

a. Moving backward
b. Advancing
c. Oscillating
d. Restructuring

Question 2

One way that administration can handle incompetent executives is to:

a. Hire new managers
b. Move them from line to staff authority
c. Terminate their employment
d. Counsel them toward satisfactory performance

nital · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: B
Organizations advance when there is structural tension that requires structural understanding, leadership, and organizational learning. Progression creates a cycle that leads to results that are evaluated.

Answer to Question 2

ANS: B
Incompetent executives may be transferred to positions for which they are more qualified. They may be moved from line to staff authority.