A year after the organization has completed a merger, patient ...

[vicotolentino]

A year after the organization has completed a merger, patient surveys show that patient satisfaction has increased by 50. The organization attributes this change to the hiring of a case manager. This organization is said to be:
 
  a. Moving backward
  b. Advancing
  c. Oscillating
  d. Restructuring

Question 2

One way that administration can handle incompetent executives is to:
 
  a. Hire new managers
  b. Move them from line to staff authority
  c. Terminate their employment
  d. Counsel them toward satisfactory performance

[nital]

Answer to Question 1

ANS: B
Organizations advance when there is structural tension that requires structural understanding, leadership, and organizational learning. Progression creates a cycle that leads to results that are evaluated.

Answer to Question 2

ANS: B
Incompetent executives may be transferred to positions for which they are more qualified. They may be moved from line to staff authority.

[vicotolentino]

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