During the breakthrough negotiation between the hospital's ...

[luvbio]

During the breakthrough negotiation between the hospital's unlicensed workers and the nurse manager of a unit, the nurse manager reframed a personal attack by the unlicensed workers by saying:
 
  a. I don't agree with you.
  b. I understand that you are angry.
  c. How would you deal with the situation?
  d. What do you think will happen if we reach agreement?

Question 2

The hospital administrator began the bargaining process with the staff nurses by sarcastically saying, I know that you are intelligent people. The hospital administration was playing what dirty trick?
 
  a. Seducing the staff nurses
  b. Annoying the staff nurses
  c. Demeaning the staff nurses
  d. Using a smoke screen approach

[Pswine]

Answer to Question 1

ANS: C
The game is changed by reframing instead of rejecting. The personal attack should be reframed as an attack on the problem.

Answer to Question 2

ANS: C
A definitive statement such as I know you are an intelligent person limits the freedom of the other person,because it demeans the other party with sarcasm.