Author Question: During the breakthrough negotiation between the hospital's unlicensed workers and the nurse manager ... (Read 18 times)

luvbio

  • Hero Member
  • *****
  • Posts: 623
During the breakthrough negotiation between the hospital's unlicensed workers and the nurse manager of a unit, the nurse manager reframed a personal attack by the unlicensed workers by saying:
 
  a. I don't agree with you.
  b. I understand that you are angry.
  c. How would you deal with the situation?
  d. What do you think will happen if we reach agreement?

Question 2

The hospital administrator began the bargaining process with the staff nurses by sarcastically saying, I know that you are intelligent people. The hospital administration was playing what dirty trick?
 
  a. Seducing the staff nurses
  b. Annoying the staff nurses
  c. Demeaning the staff nurses
  d. Using a smoke screen approach



Pswine

  • Sr. Member
  • ****
  • Posts: 328
Answer to Question 1

ANS: C
The game is changed by reframing instead of rejecting. The personal attack should be reframed as an attack on the problem.

Answer to Question 2

ANS: C
A definitive statement such as I know you are an intelligent person limits the freedom of the other person,because it demeans the other party with sarcasm.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Oxytocin is recommended only for pregnancies that have a medical reason for inducing labor (such as eclampsia) and is not recommended for elective procedures or for making the birthing process more convenient.

Did you know?

The heart is located in the center of the chest, with part of it tipped slightly so that it taps against the left side of the chest.

Did you know?

Human neurons are so small that they require a microscope in order to be seen. However, some neurons can be up to 3 feet long, such as those that extend from the spinal cord to the toes.

Did you know?

More than 34,000 trademarked medication names and more than 10,000 generic medication names are in use in the United States.

Did you know?

Vaccines cause herd immunity. If the majority of people in a community have been vaccinated against a disease, an unvaccinated person is less likely to get the disease since others are less likely to become sick from it and spread the disease.

For a complete list of videos, visit our video library