The hospital administrator insinuated that overtime hours would ...

[laurencescou]

The hospital administrator insinuated that overtime hours would be cut from a certain staff member's work schedule. This staff member had a history of complaining about the hospital's policies.
 
  An essential rule that the staff member needs to remember when negotiating is to:
  a.
  Show no fear
  b.
  Be ready to be intimated
  c.
  Complain to others about the problem
  d.
  Be ready for the conflict

Question 2

A physician reprimanded a staff nurse in front of a patient about missing laboratory work in the chart. The staff nurse excused himself and left the room without answering the physician. The staff nurse managed the conflict by:
 
  a. Avoiding
  b. Accommodating
  c. Compromising
  d. Competing

[IAPPLET]

Answer to Question 1

ANS: A
One essential rule of negotiation is to show no fear in the face of intimidation.

Answer to Question 2

ANS: A
Avoiding is not acknowledging the conflict and consequently not addressing the problem to solve it. Withdrawing from a conflict does not resolve it, and the individual who retreats may harbor a gnawing anger over a situation that drains energy needed for more constructive purposes.

[laurencescou]

Thanks for the timely response, appreciate it

[nanny]

Wow, this really help