Author Question: The hospital administrator insinuated that overtime hours would be cut from a certain staff member's ... (Read 97 times)

laurencescou · **on:** Jul 8, 2018

The hospital administrator insinuated that overtime hours would be cut from a certain staff member's work schedule. This staff member had a history of complaining about the hospital's policies.

An essential rule that the staff member needs to remember when negotiating is to:
a.
Show no fear
b.
Be ready to be intimated
c.
Complain to others about the problem
d.
Be ready for the conflict

Question 2

A physician reprimanded a staff nurse in front of a patient about missing laboratory work in the chart. The staff nurse excused himself and left the room without answering the physician. The staff nurse managed the conflict by:

a. Avoiding
b. Accommodating
c. Compromising
d. Competing

IAPPLET · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: A
One essential rule of negotiation is to show no fear in the face of intimidation.

Answer to Question 2

ANS: A
Avoiding is not acknowledging the conflict and consequently not addressing the problem to solve it. Withdrawing from a conflict does not resolve it, and the individual who retreats may harbor a gnawing anger over a situation that drains energy needed for more constructive purposes.