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Author Question: The hospital administrator insinuated that overtime hours would be cut from a certain staff member's ... (Read 91 times)

laurencescou

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on: Jul 8, 2018
The hospital administrator insinuated that overtime hours would be cut from a certain staff member's work schedule. This staff member had a history of complaining about the hospital's policies.
 
  An essential rule that the staff member needs to remember when negotiating is to:
  a.
  Show no fear
  b.
  Be ready to be intimated
  c.
  Complain to others about the problem
  d.
  Be ready for the conflict

Question 2

A physician reprimanded a staff nurse in front of a patient about missing laboratory work in the chart. The staff nurse excused himself and left the room without answering the physician. The staff nurse managed the conflict by:
 
  a. Avoiding
  b. Accommodating
  c. Compromising
  d. Competing


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IAPPLET

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Reply #1 on: Jul 8, 2018
Answer to Question 1

ANS: A
One essential rule of negotiation is to show no fear in the face of intimidation.

Answer to Question 2

ANS: A
Avoiding is not acknowledging the conflict and consequently not addressing the problem to solve it. Withdrawing from a conflict does not resolve it, and the individual who retreats may harbor a gnawing anger over a situation that drains energy needed for more constructive purposes.


laurencescou

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Reply 2 on: Jul 8, 2018
Excellent

ghepp

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Reply 3 on: Yesterday
:D TYSM

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