The charge nurse is working on a unit where a nurse is frequently ...

[Zoey63294]

The charge nurse is working on a unit where a nurse is frequently late for work. The charge nurse addresses the behavior by telling the nurse, It is necessary for you to be here on time from now on.
 
  This is an example of what type of constructive criticism?
 
  a. Expressing sympathy
  b. Describing the behavior
  c. Stating expectations
  d. Listing consequences

Question 2

The nurse manager recognizes a need to take steps to promote conflict resolution among health care team members on a nursing unit. In order to promote conflict resolution, the nurse manager should
 
  a. solicit the perspectives of only the nurses.
  b. encourage manipulation among group members.
  c. promote criticism of individuals within the group.
  d. depersonalize conflict situations.

[laurnthompson]

Answer to Question 1

ANS: C
Constructive criticism includes stating expectations. An example of this is the statement: It is necessary for you to be here on time from now on. Constructive criticism includes expressing sympathy. An example of this is the statement: I understand that things are difficult at home. Constructive criticism includes describing the behavior. An example of this is the statement: But I see that you have been late coming to work three times during this pay period. Constructive criticism includes listing consequences. An example of this is the statement: If you get here on time, we'll all start off the shift better. If you are late again, I will have to report you to the personnel department.

Answer to Question 2

ANS: D
Steps to promote conflict resolution among health care team members include depersonalization of conflict situations. Steps to promote conflict resolution among health care team members also include maintaining a respectful, nonpunitive atmosphere through soliciting the perspectives of each individual, allowing group members to be assertive but not manipulative, and remembering to criticize ideas, not people.