An employee is sabotaging the work of a newly oriented charge ...

[ec501234]

An employee is sabotaging the work of a newly oriented charge nurse, and the charge nurse has not been successful in addressing the problem. When the nurse manager addresses the issue, which is the most appropriate statement?
 
  1. I know it must be frustrating working with a new charge nurse, but how can we make this situation better?
  2. This is not professional behavior, and you need to stop it or you will lose your job the next time I hear about it.
  3. I know the charge nurse is new to the role, but you should get used to it or there will be more changes.
  4. I know the new charge nurse is difficult to work with, but please help make the job easier to do.

Question 2

The new nurse comes to see the nurse manager and describes situations in which the nurse feels threatened and intimidated. Which is the most appropriate response by the nurse manager?
 
  1. I think you should just avoid the bully when possible.
  2. The situation is likely not to improve until you confront the bully yourself.
  3. You are new and may be misunderstanding whats happening.
  4. I will immediately call the bully into the office and we will discuss it.

[trampas]

Answer to Question 1

1
Rationale 1: Acknowledging the person's frustration validates his or her feelings, and asking for input helps makes him or her part of the solution.
Rationale 2: This statement is confrontational and is unlikely to result in a positive response from the employee.
Rationale 3: Threatening the employee, no matter how veiled the threat, is confrontational and is unlikely to result in a positive response.
Rationale 4: Patronizing remarks are condescending and are not likely to result in a positive employee response.
Global Rationale:

Answer to Question 2

2
Explanation: 1. The new nurse should confront the person doing the bullying in front of others so that persons
behavior will be public. Avoiding the bully is okay, but delays dealing with the bullying,
which in all likelihood will get worse. The other two options are inappropriate because the
nurse being new is not the issue, and pulling the person bullying into the office makes the new
nurse into a tattletale and may escalate the problem.

[ec501234]

Excellent

[Kedrick2014]

TYSM