The nurse is scheduled for a yearly evaluation by the nursing ...

[mwit1967]

The nurse is scheduled for a yearly evaluation by the nursing supervisor. When planning for this meeting, the nurse should recognize the importance of
 
  a. scheduling the evaluation during a time when anxiety level is high.
  b. becoming reactive when faced with constructive criticism.
  c. demonstrating defensiveness when discussing the evaluation with the supervisor.
  d. listening carefully during the evaluation and paraphrasing constructive criticism.

Question 2

The charge nurse is working with a group of staff nurses on a hospital unit. When delegating to the staff nurses, the charge nurse determines that there is conflict among the group. The charge nurse should
 
  a. wait for the staff nurses to discuss the problems that are related to the conflict.
  b. perform simultaneous activities when listening to the staff nurses.
  c. present the staff nurses with documented data that is irrelevant to the conflict.
  d. briefly summarize when providing the staff nurses with feedback.

[Loise Hard]

Answer to Question 1

ANS: D
When a supervisor gives constructive criticism, some type of response from the person receiving it is indicated. To help handle constructive criticism, the nurse should listen carefully to the criticism and then paraphrase it. The nurse should also schedule a time when she is calm, develop a plan for dealing with similar situations, and become proactive rather than reactive. The nurse should also discuss the facts of the situation but avoid becoming defensive.

Answer to Question 2

ANS: D
Strategies to turn conflict into collaboration include using a brief summary to provide feedback, recognizing and confronting disruptive behaviors by taking the initiative to discuss problems, using active listening skills (refraining from simultaneous activities that interrupt communication), and presenting documented data relevant to the issue.