Which of the following examples demonstrates the concept of a productivity bonus?
A) Record analysis staff members are told that they will receive a monetary reward for meeting a chart completion goal within the week.
B) The coding manager provides coders with information about an increase in the expectations of the number of records to be completed.
C) Coders are told that if they do not have a reduction in coding errors when the next audit is performed, then they will experience pay cuts.
D) A time study is performed to determine the average number of requests that are processed by the release of information staff members.
Question 2
You are the facilitator for a conflict situation that has come up in the HIM department. A solution has been determined that results in a win-win situation for all involved. This is an example of
A) Accommodation
B) Collaboration
C) Compromise
D) Avoidance
Example of an accounts receivable aging analysis report.
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