A few days after your new washer and dryer were delivered, you ...

[kshipps]

A few days after your new washer and dryer were delivered, you get a call from the store, asking if you're satisfied with the appliances and if the delivery and installation met your expectations. Which step in the personal-selling process does this represent?
 A) Prospecting
  B) Answering objections
  C) Follow-up
  D) Asking for the sale
  E) Making the presentation

Question 2

The most common source of small business financing is:
 A) bank lending.
  B) public stock offering.
  C) personal funds, family, and friends.
  D) angel investors.
  E) venture capital.

[jessofishing]

Answer to Question 1

C

Answer to Question 2

C