Author Question: Total quality management and Six Sigma both share some characteristics, such as the fact that they: ... (Read 35 times)

LCritchfi · **on:** Jul 14, 2018

Total quality management and Six Sigma both share some characteristics, such as the fact that they:
A) focus more on the correction of errors rather than the prevention of errors.
B) have a single unifying measure of reducing defects to no more than 3.4 per million opportunities.
C) emphasize an organization-wide focus on quality.
D) have a short-term focus on quality improvement.

Question 2

Which of the following statements is true of TQM (Total Quality Management)?
A) TQM recognizes that quality should be defined by the preferences and perceptions of customers.
B) TQM views quality exclusively as the concern of the top management.
C) TQM requires firms to adopt a focus on making improvements an annual concern.
D) TQM focuses on immediately correcting any errors or defects in a system.