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Author Question: What are two components that are crucial to the effectiveness of a total quality management ... (Read 86 times)

Garrulous

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on: Jul 14, 2018
What are two components that are crucial to the effectiveness of a total quality management program?

Question 2

In the context of goal setting in an organization, which of the following goals can be categorized as a weak goal?
 A) Reducing delinquent accounts to no more than 1 percent of the total by the next quarter
  B) Introducing a new product for each quarter
  C) Increasing the company's market share
  D) Becoming the 1 or 2 brand in each market by the end of the year 2015


Chou

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Reply #1 on: Jul 14, 2018
Answer to Question 1

Two critical factors that influence the effectiveness of a TQM program are top management's commitment to the program by treating quality improvement as a top priority and the coordination of specific elements of the program so that they work in harmony with each other.

Answer to Question 2

C


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