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Author Question: A resident is very upset about her lunch. Which communication technique can help the person gain ... (Read 73 times)

mwit1967

  • Hero Member
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  • Posts: 501
on: Jul 17, 2018
A resident is very upset about her lunch. Which communication technique can help the person gain control?
 
  a. Paraphrasing
  b. Silence
  c. Clarifying
  d. Focusing

Question 2

What kind of lighting is cheerful to most people?
 
  a. Bright lighting
  b. Dim lighting
  c. Soft lighting
  d. Lighting that causes glares and shadows


IRincones

  • Sr. Member
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  • Posts: 321
Reply #1 on: Jul 17, 2018
Answer to Question 1

B

Answer to Question 2

A


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