A patient has just been informed by the physician that he will not be discharged today. The nurse brings in the patient's lunch tray and puts it on the overbed tray. The patient pushes it off onto the floor and shouts,
Get out of my room and leave me alone. The nurse's most therapeutic response would be:
a. Is there something wrong with your lunch tray?
b. You seem angry. Can you tell me about it?
c. Why are you angry? You seemed so much happier earlier today.
d. I'll order you another lunch, and I'll be back when you're in a better mood.
Question 2
A nurse has a plan for teaching the patient about a newly diagnosed disease. On entering the room the nurse realizes that the patient is blind. What considerations for communication should the nurse be aware of?
a. Tone, pitch, inflection, and intensity affect how messages are communicated.
b. Messages are clearer when verbal communication and nonverbal cues are opposite.
c. Verbal communication must be understood within the context of a patient's culture, gender, and age.
d. Facial expressions and eye contact are characteristics of verbal communication.
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