The unit secretary receives a phone call from the health insurer ...

[rlane42]

The unit secretary receives a phone call from the health insurer for a hospitalized patient. The caller seeks information about the patient's projected length of stay. How should the secretary handle the request?
 
  a. Obtain the information from the patient's medical record, and relay it to the caller.
  b. Inform the caller that all information about patients is confidential.
  c. Refer the request for information to the patient's case manager.
  d. Refer the request to the psychiatrist.

Question 2

Clients with psychiatric diagnoses may also have ____ that can affect their behaviors.
 
  1. mental problems
  2. dietary indiscretions
  3. physical problems
  4. calculation problems

[chjcharjto14]

Answer to Question 1

C
The case manager usually confers with insurers and provides the treatment team with information about available resources. The unit secretary should be mindful of patient confidentiality and should neither confirm that the patient is an inpatient nor disclose other information.

Answer to Question 2

3
Clients receive a physical examination on admission to discover physical problems that can be treated medically.