In a claim letter, (a) use a direct approach for a routine ...

[D2AR0N]

In a claim letter,
 
  (a) use a direct approach for a routine claim.
  (b) never use an indirect approach.
  (c) avoid expressing goodwill and confidence in the company.
  (d) avoid asking for specific action for an arguable claim.
  (e) None of these answers are correct.

Question 2

Which of the following statements about inquiry letters is least accurate?
 
  (a) Address the letter to a specific person.
  (b) Provide all of your contact information so that you can be reached easily.
  (c) Do not enclose a self-addressed, stamped envelope as doing so is presumptuous.
  (d) Say thank you and offer to follow up.
  (e) All of these answers are correct.

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Answer to Question 1

a

Answer to Question 2

c