All of the following are basic components of a total quality ...

[dalyningkenk]

All of the following are basic components of a total quality management strategy except
 
 

a. employee involvement.
  b. technology.
  c. materials.
  d. strategic commitment.
  e. All of these are basic components of a total quality management strategy.

Question 2

___________ is a comprehensive, organization-wide strategy for improving product and/or
  service quality on a systematic and continuous basis.

 
 

a. Total quality management
  b. Statistical quality control
  c. Benchmarking
  d. Total factor productivity
  e. None of these

[nathang24]

Answer to Question 1

E

Answer to Question 2

A

[dalyningkenk]

TYSM

[jomama]

Thanks for the timely response, appreciate it