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Author Question: Rhonda purchased a special silk blouse because of its quality. She remarked about the classy look ... (Read 119 times)

Shelles

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on: Jul 21, 2018

Rhonda purchased a special silk blouse because of its quality. She remarked about the
  classy look of the fabric and the great way it felt. This is an example of which dimension of
  quality?


 
 

a. Aesthetics
  b. Durability
  c. Conformance
  d. Features
  e. None of these



Question 2

Which of the eight dimensions of quality refers to the probability of NOT malfunctioning
  during a specified period?


 
 

a. Reliability
  b. Durability
  c. Serviceability
  d. Performance
  e. Perceived quality



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milbourne11

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Reply #1 on: Jul 21, 2018
Answer to Question 1

A

Answer to Question 2

A


Shelles

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Reply 2 on: Jul 21, 2018
Thanks for the timely response, appreciate it

marict

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Reply 3 on: Yesterday
Gracias!

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