Answer to Question 1
Correct Answer: 1
Rationale 1: An open-ended question is one that cannot be answered with a simple yes/no or a one-word response. Often they begin with the words What, Describe for me, Explain, or Tell me about....
Rationale 2: This question can be answered with one word or a yes/no response.
Rationale 3: This question can be answered with one word or a yes/no response.
Rationale 4: This question can be answered with one word or a yes/no response.
Answer to Question 2
Correct Answer: 4
Rationale: An important characteristic of assertive communication includes the use of I statements versus you statements. You statements place blame and put the listener in a defensive position.