Author Question: A nurse has referred a patient to a community agency. When talking to the patient later, he states ... (Read 47 times)

littleanan · **on:** Jul 23, 2018

A nurse has referred a patient to a community agency. When talking to the patient later, he states that he did not find the agency helpful. What action by the nurse is best?

a. Determine what the patient would find helpful.
b. Review the agency's mission and scope.
c. Make another appointment with the agency.
d. Warn the patient that non-adherence affects payment.

Question 2

The nurse has implemented a community-wide immunization program for seasonal influenza. Once the program has ended, what action by the nurse is best?

a. Begin planning for next year's program.
b. Send mail surveys to participants.
c. Determine financial gains or losses.
d. Evaluate the program and outcomes.

mcabuhat · **Reply #1 on:** Jul 23, 2018

Answer to Question 1

ANS: B
An important role of the community nurse is understanding the mission and activities of community agencies to which the nurse might refer patients. The nurse may have sent this patient to an agency that did not meet his needs. The nurse should ask the patient's opinion about what services are needed. Making another appointment without ensuring that this is the right agency for the patient will not solve the problem. Telling the patient that payment might not be ensured for non-adherence is not therapeutic communication.

Answer to Question 2

ANS: D
The last step of the nursing process is evaluation. The nurse should evaluate the program to see if interventions had the desired effect. Evaluation could include surveys or looking at financial outcomes, but those are only limited aspects of the process. Planning for next year's event should not occur until after evaluation has been completed.