Author Question: The basic listening sequence is most likely to be used in a. the rapport/structuring phase of the ... (Read 160 times)

melly21297 · **on:** Jul 30, 2018

The basic listening sequence is most likely to be used in

a. the rapport/structuring phase of the interview.
b. gathering information.
c. defining goals.
d. concluding the interview and generalization.
e. all of these.

Question 2

The basic listening sequence consists of which skills?

a. attending behavior, listening skills, and self-disclosure
b. questions, encouragers, paraphrases, reflection of feeling, and summarizations
c. verbal underlining, attending behavior, and influencing skills
d. open questions, closed questions, attending behavior, check-out