Answer to Question 1
A
Answer to Question 2
Members of simple teams have similar work. Relay teams interact with each other, as when servers take orders and cooks produce them. Problem-solving teams work together to resolve problems.
The best way to build teams is to maintain an environment in which employees can work together effectively. Good team leaders use several tactics including the use of interpersonal skills, allowing team members to make decisions, and creating an environment to reduce turnover and use available resources.
Effective teams know their establishment's mission and their role. They develop carefully planned goals focused on team functioning, information flow, specific assignments, and necessary resources.
Teams cannot be effective if supervisors use a poor management style, high turnover exists, or teams fail to focus on goals. If simple teams are not performing, more training may be required. When a relay team has problems, employees should be reminded that their work affects the entire team. If problem-solving teams are ineffective, corrective procedures are used and conflicts resolved.
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