Answer to Question 1
PLAN Prepare for implementation
DO Execute the plan, taking small steps in controlled circumstances
CHECK Check and study the results, develop and implement tools, programs, and performance improvement strategies
ACT take action to standardize or improve the process. Review, measure, and evaluate the results, then re-plan as needed.
Answer to Question 2
the ability to develop relationships of openness and trust; the ability to build collaboration and teamwork; the ability to manage using statistical tools and quality processes; the ability to support results through recognition and rewards; the ability to create a learning and continuously improving organization