After first preparing a prospectus, the next step in the planning ...

[dalyningkenk]

After first preparing a prospectus, the next step in the planning procedure is to:
 
  a. conduct a feasibility study
  b. consider the desired architectural features
  c. make a menu analysis
  d. organize a planning team

Question 2

Service recovery refers to specific actions taken to regain the patronage of a customer following service error.
 
  Indicate whether the statement is true or false

[cupcake16]

Answer to Question 1

D

Answer to Question 2

T

[dalyningkenk]

Thanks for the timely response, appreciate it

[chereeb]

Excellent