Answer to Question 1
When taking a guest's order, the following procedure should be followed:
Stand straight, at the left of the table if possible, and close enough to hear the guest's voice.
Listen carefully and lean forward slightly to hear if necessary.
Some guests may need assistance in reading the menu.
Be prepared to explain the menu and answer the guests' questions.
Utilize suggestive selling techniques.
Write the guests' orders using a guest check (as shown in Figure 7.4) or POS terminal (according to the restaurant's procedure).
Read the order back to the guests in order to prevent any possible misunderstanding.
Thank the guests for their order.
Immediately place the order with the bar and/or with the kitchen if using handwritten guest checks.
Begin the service at the table as soon as possible.
While all of this is happening, be enthusiastic, smiling, courteous, and efficient.
Answer to Question 2
Wedding reception, birthday party, anniversary party, Christmas or New Year's
Eve party, bar or bat mitzvah, business awards luncheon, retirement dinner, or any other special occasion.
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