This topic contains a solution. Click here to go to the answer

Author Question: Describe the procedure to follow when taking a guest's order. What will be an ideal ... (Read 91 times)

Mollykgkg

  • Hero Member
  • *****
  • Posts: 529
Describe the procedure to follow when taking a guest's order.
 
  What will be an ideal response?

Question 2

List several occasions that would require banquet service.
 
  What will be an ideal response?



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

katheyjon

  • Sr. Member
  • ****
  • Posts: 331
Answer to Question 1

When taking a guest's order, the following procedure should be followed:

Stand straight, at the left of the table if possible, and close enough to hear the guest's voice.

Listen carefully and lean forward slightly to hear if necessary.

Some guests may need assistance in reading the menu.

Be prepared to explain the menu and answer the guests' questions.

Utilize suggestive selling techniques.

Write the guests' orders using a guest check (as shown in Figure 7.4) or POS terminal (according to the restaurant's procedure).

Read the order back to the guests in order to prevent any possible misunderstanding.

Thank the guests for their order.

Immediately place the order with the bar and/or with the kitchen if using handwritten guest checks.

Begin the service at the table as soon as possible.

While all of this is happening, be enthusiastic, smiling, courteous, and efficient.

Answer to Question 2

Wedding reception, birthday party, anniversary party, Christmas or New Year's
Eve party, bar or bat mitzvah, business awards luncheon, retirement dinner, or any other special occasion.




katheyjon

  • Sr. Member
  • ****
  • Posts: 331

 

Did you know?

The familiar sounds of your heart are made by the heart's valves as they open and close.

Did you know?

Approximately 15–25% of recognized pregnancies end in miscarriage. However, many miscarriages often occur before a woman even knows she is pregnant.

Did you know?

Blood is approximately twice as thick as water because of the cells and other components found in it.

Did you know?

There are more sensory neurons in the tongue than in any other part of the body.

Did you know?

Fungal nail infections account for up to 30% of all skin infections. They affect 5% of the general population—mostly people over the age of 70.

For a complete list of videos, visit our video library