Author Question: When an operation's prime costs are high, semi-variable cost should be examine first by management. ... (Read 36 times)

aabwk4 · **on:** Aug 10, 2018

When an operation's prime costs are high, semi-variable cost should be examine first by management.

Indicate whether the statement is true or false

Question 2

Describe the main methods managers use to assess product quality.

What will be an ideal response?

Sammyo · **Reply #1 on:** Aug 10, 2018

Answer to Question 1

False

Answer to Question 2

To evaluate product quality, managers use two important information sources. The first of these is customer feedback. This feedback includes all of the thoughts and opinions about an operation that customers express directly to the operation's owners, managers, and staff. Customer feedback may be positive or negative. Feedback can be gathered from direct customer comment, customer surveys, and social media sites. In addition to customer feedback, managers make their own internal assessments of product quality and use that information to refine and improve their operations. The combination of customer feedback and personal inspection lets managers know how well they are doing in ensuring quality and the steps that must be taken to improve their operations.