This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: What is the name of the concept that states customers tend to behave in ways they perceive to be in ... (Read 40 times)

Shelles

  • Hero Member
  • *****
  • Posts: 582
on: Aug 10, 2018
What is the name of the concept that states customers tend to behave in ways they perceive to be in their own best interest?
 
  a. Inseparability
  b. Consistency
  c. Rationality
  d. Capacity

Question 2

A server is competent but is not very friendly. The server's quality evaluations as submitted by customers are usually poor. Which service challenge must the servers manager explain to help the server improve his or her evaluation scores?
 
  a. Inseparability
  b. Consistency
  c. Intangibility
  d. Capacity


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

vickyvicksss

  • Sr. Member
  • ****
  • Posts: 351
Reply #1 on: Aug 10, 2018
Answer to Question 1

C

Answer to Question 2

A


Shelles

  • Member
  • Posts: 582
Reply 2 on: Aug 10, 2018
:D TYSM

upturnedfurball

  • Member
  • Posts: 334
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Adults are resistant to the bacterium that causes Botulism. These bacteria thrive in honey – therefore, honey should never be given to infants since their immune systems are not yet resistant.

Did you know?

Vampire bats have a natural anticoagulant in their saliva that permits continuous bleeding after they painlessly open a wound with their incisors. This capillary blood does not cause any significant blood loss to their victims.

Did you know?

The most destructive flu epidemic of all times in recorded history occurred in 1918, with approximately 20 million deaths worldwide.

Did you know?

The familiar sounds of your heart are made by the heart's valves as they open and close.

Did you know?

According to the CDC, approximately 31.7% of the U.S. population has high low-density lipoprotein (LDL) or "bad cholesterol" levels.

Nursing Concept Nursing Concept
Concept map for jacob's awareness Concept map for jacob's awareness
Diversity in the United States Diversity in the United States
Gonorrhea Rates in the United States Gonorrhea Rates in the United States
Major events in the storage, retrieval, and use of fuels in the fed and unfed states Major events in the storage, retrieval, and use of fuels in the fed and unfed states
Percent of Selected Foods and Beverages Consumed in the United States Percent of Selected Foods and Beverages Consumed in the United States
Video: How eudicots (true dicots) differ from monocots Animation

For a complete list of videos, visit our video library