This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: What is the name of the concept that states customers tend to behave in ways they perceive to be in ... (Read 67 times)

Shelles

  • Hero Member
  • *****
  • Posts: 582
on: Aug 10, 2018
What is the name of the concept that states customers tend to behave in ways they perceive to be in their own best interest?
 
  a. Inseparability
  b. Consistency
  c. Rationality
  d. Capacity

Question 2

A server is competent but is not very friendly. The server's quality evaluations as submitted by customers are usually poor. Which service challenge must the servers manager explain to help the server improve his or her evaluation scores?
 
  a. Inseparability
  b. Consistency
  c. Intangibility
  d. Capacity


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

vickyvicksss

  • Sr. Member
  • ****
  • Posts: 351
Reply #1 on: Aug 10, 2018
Answer to Question 1

C

Answer to Question 2

A


Shelles

  • Member
  • Posts: 582
Reply 2 on: Aug 10, 2018
Great answer, keep it coming :)

bblaney

  • Member
  • Posts: 323
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Russia has the highest death rate from cardiovascular disease followed by the Ukraine, Romania, Hungary, and Poland.

Did you know?

Eat fiber! A diet high in fiber can help lower cholesterol levels by as much as 10%.

Did you know?

Sildenafil (Viagra®) has two actions that may be of consequence in patients with heart disease. It can lower the blood pressure, and it can interact with nitrates. It should never be used in patients who are taking nitrates.

Did you know?

Autoimmune diseases occur when the immune system destroys its own healthy tissues. When this occurs, white blood cells cannot distinguish between pathogens and normal cells.

Did you know?

Adults are resistant to the bacterium that causes Botulism. These bacteria thrive in honey – therefore, honey should never be given to infants since their immune systems are not yet resistant.

The extent of acid rain in the United States has decreased. The extent of acid rain in the United States has decreased.
Concept Care Map Concept Care Map
Concept map of disease and immune system Concept map of disease and immune system
Kyo and jitsu-concept of energy deficiency and excess from shiatsu. Kyo and jitsu-concept of energy deficiency and excess from shiatsu.
Examples of low and high Entropy states Examples of low and high Entropy states
There are many ways for an individual to monitor his or her blood glucose level There are many ways for an individual to monitor his or her blood glucose level
Video: Dissociative Disorders (Part 3)

For a complete list of videos, visit our video library