When dealing with customers, you should: a. explain issues or ...

[future617RT]

When dealing with customers, you should:
 a. explain issues or points clearly or fully.
 b. assume the customer already has all the necessary information.
  c. discuss only the issues or points that are in question.
 d. None of the above

Question 2

Articles, prepositions, and conjunctions are considered separate indexing units.
 a. True
  b. False
 Indicate whether the statement is true or false

[Chelseyj.hasty]

Answer to Question 1

a

Answer to Question 2

True