Types of Long-Distance Calls include A) calling card calls B) ...

[deesands]

Types of Long-Distance Calls include
 
  A) calling card calls
  B) direction assistance calls
  C) direct-distance dialing and operator-assisted calls.
  D) Any of the above

Question 2

When screening calls, avoid the following question:
 
  A) May I tell Ms. Hernandez who is calling, please?
  B) Ms. Hernandez has asked me to screen her calls. May I tell her who is calling, please?
  C) Who is calling?
  D) May I tell Ms. Hernandez what you are calling about, please?

[Kedrick2014]

Answer to Question 1

C

Answer to Question 2

C

[deesands]

Thank you!

[Kedrick2014]

Always glad to help...