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Author Question: Types of Long-Distance Calls include A) calling card calls B) direction assistance calls C) ... (Read 4364 times)

deesands

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on: Aug 22, 2018
Types of Long-Distance Calls include
 
  A) calling card calls
  B) direction assistance calls
  C) direct-distance dialing and operator-assisted calls.
  D) Any of the above

Question 2

When screening calls, avoid the following question:
 
  A) May I tell Ms. Hernandez who is calling, please?
  B) Ms. Hernandez has asked me to screen her calls. May I tell her who is calling, please?
  C) Who is calling?
  D) May I tell Ms. Hernandez what you are calling about, please?


Kedrick2014

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Reply #1 on: Aug 22, 2018
Answer to Question 1

C

Answer to Question 2

C


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deesands

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Reply #2 on: Aug 22, 2018
Thank you!


Kedrick2014

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Reply #3 on: Aug 22, 2018
Always glad to help...


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